On the surface, a UCC or UCaaS solution can solve a number of business needs, however, conventional UCC has a number of limitations. In order to understand them, we need to understand UCC’s origins.
In this article, we’ll talk about how Mavenir Digital Enablement (MDE) Platform activates the control for service providers to enrich their customer experience.
The economic impact of cloud-based automated networks will be magnified by the adoption of fully open network platforms.
Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…
What are the top characteristics of a next-generation network? End-to-end automation and cloud-native architecture with open multivendor interoperability. Next-generation mobile networks will be unrecognizable from those of the 3G and 4G eras. Operators are laying the foundations for an unprecedented upheaval in their architectures and organizational structures, as they move towards automated, cloud-native, programmable networks….
On December 3rd, 1992, the first SMS message was sent over the Vodafone GSM network, from Neil Papworth of Sema Group (now Mavenir Systems) using a personal computer to Richard Jarvis of Vodafone using an Orbitel 901 handset.
Stéphane Téral, Technology Telecommunications Fellow at IHS Markit recently attended Mavenir’s Analyst Event on November 5 in Dallas. Many elements are coming together to put Mavenir in the limelight…
About 8 years ago, I decided to cancel my home phone without telling anyone, just to see what would happen. After six months, my little experiment proved what I suspected – nobody noticed. All of my personal interactions with family and friends were done on my mobile phone. This is not an isolated incident; since…
Mavenir is proud to be recognized as a winner in the Security category of this year’s Fierce Innovation Awards – Telecom Edition for its innovative, industry-leading Security and Fraud Management Suite. The Fierce Innovation Awards Telecom Edition 2019 Report highlights those showcasing advances in service and equipment developments unveiled during the past 12 months.
Continuing the series of Mobile Business Fabric™ related posts, we are going to focus our attention on another growing segment of business communications solutions: contact center technology. THE NEED FOR CONTACT CENTER TECHNOLOGY Contact center is a term coined around the 1990s that represents an evolution from the call center concept. The history of call center technology goes back 50 years to the late 1960s where a British company, Birmingham Press…
